Privacy Policy
Pest Control London is a website owned and run by Millennium Pest Control Limited.
We have provided our privacy policy which shows how we store, collect, use and share personal information. The policy details the legal rights you have to the personal information collected, used and stored by us.
Personal information collected and stored by us is in accordance with new UK Legislation including the General Data Protection Regulations and Data Protection Act 2018. We detail in sub headings below how we use, store and share such information:
Personal information reveals religion, political beliefs, genetic data, health, sexual orientation and information relating to an identified or identifiable individual is “personal information”.
We are Millennium Pest Control Limited and we store collect and use personal information subject to the General Data Protection Regulations as the controller of that personal information.
Our business requires us to collect Personal information to provide products and services to you. Without this information our products or services may be delayed or may fail to be carried out.
We collect personal information directly from you in person. This may be by a phone call or email when you make a booking or buy a product or likewise through our website booking system, Information is also collected by our company when we process service reports through our website app cloud system when generating reports.
Other information may also be collected from a third party source or a third party you have gave consent, including cookies from our website, IT systems, network systems and email systems.
We can only use your personal information under data protection law, if we have a lawful reason do so such as:
The above list does not apply to special category information. Unless we receive your consent for personal category information your data will not be processed.
Information may be sent to you by email regarding our services and products, where consent is required we will ask your permission in advance.
As part of your legal right you can opt out of receiving our promotional or marketing emails.
We may need to update you with regulation or legal changes to our services or products and request your consent if such communications are required.
We will not share your personal information with any other third party apart from third parties that we use to help run our business such as payment service providers, Local Authorities, Our insurers, bank and IT support company, IT cloud system and scheduling software.
We take measures to ensure all our service providers have adequate control measures in place to protect your information. Our service providers will only use your personal information between us and you. We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We in some cases need to comply with our legal obligations and will need to disclose information with regulatory bodies and legal agencies.
Information may be kept at our offices, IT cloud systems and scheduling software.
Whilst we are providing products and services to you we retain your personal information.
We will keep personal information to deal with complaints or claims made you for as long as required to help us assist you and to keep records required by law.
Personal information will not be withheld for longer than necessary as set out in this policy.
Personal information will not be transferred outside the European Economic Area (EEA) unless checks have taken place to make sure Third Part Processors outside of the EEA are GDPR Compliant like google cloud which is where Setmore database is stored and google cloud complies with the EU-U.S. and Swiss-U.S. Privacy Shield frameworks.
https://cloud.google.com/security/compliance/privacy-shield/
Please feel free if you would like to exercise your right to access data stored:
We have put security measures in place to help prevent your personal information being lost, used or given access to without legal consent. Only staff that have genuine business reason may see or access your personal information. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures to deal with a suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We store site reports on our onsite file sharing system (Nextcloud) which is protected with two factor-authentication, SSL technology and is regularly backed up using encryption. Nextcloud uses 4 cookies, 2 of which are there for security to protect from cross site requests. The third cookie is a session ID cookie which contains the status of whether the user is logged in or not. The fourth cookie contains a passphrase, this is needed to store the session data encrypted on the server. The third and fourth cookie are session cookies which expire when the user exits the webpage and are strictly necessary to the functioning of the webpage.
Your data may be shared with the following third-party processors to perform our day to day functions and checks have taken place to make sure these processors are GDPR compliant :
If you have any questions or concerns about use of personal information, please contact us - our Data Protection Officer is Sharlene Budd: Millennium Pest Control Limited Unit 4 Willow Farm Business Centre Allwood Green Diss Norfolk IP22 1LQ or accounts@millenniumpestcontrol.co.uk
Contact our Data Protection Officer whom will be able to resolve any questions or concerns you may have about use of your information.
For data protection complaints: Please contact the Information Commissioner: https://ico.org.uk/concerns, or by telephone on 0303 123 1113.